raosoft Privacy Policy
This Privacy Policy outlines how raosoft collects, uses, stores, and protects your personal information as you use our sportsbook, live casino, and slots platform tailored for the Philippines market.
Effective date: June 2025
Section 1
Data We Collect
raosoft collects various types of information to provide and improve our services:
- Account Information: Name, email address, phone number, date of birth, and identification documents submitted during registration for age verification.
- Device and Browser Data: IP address, device identifiers, browser type, operating system, and language settings.
- Payment Details: Transaction history, payment method information, and currency details (all transactions in Philippine Peso).
- Cookies and Tracking Technologies: Cookies, pixels, and similar technologies to personalize your experience and analyze usage.
- Usage Data: Game activity, feature usage, session duration, and preferences to optimize the platform.
Section 2
Purpose of Data Use
We use your data to:
- Verify your identity and eligibility to comply with legal age limits and responsible gaming requirements.
- Process deposits, withdrawals, and promotions securely in Philippine Peso.
- Provide and improve platform functionality, user interface, and game experiences.
- Communicate important account information, updates, and support responses.
- Detect and prevent fraudulent or unauthorized activities.
- Comply with applicable laws and regulatory obligations.
Section 3
Cookies and Tracking
raosoft uses cookies and similar technologies to enhance your experience and analyze usage patterns. You may adjust browser settings to control cookies, but disabling essential cookies may impact site functionality.
We do not use cookies to collect personally identifiable information without your consent. Third-party analytics services may be used to gather anonymous usage statistics.
Section 4
Data Storage and Security
Your data is stored securely within our systems with industry-standard encryption and access controls. We retain your information only as long as necessary for legal compliance and operational purposes.
raosoft regularly reviews its data protection practices and monitors for unauthorized access to safeguard your information from loss, misuse, or alteration.
Section 5
Sharing Data with Third Parties
raosoft does not sell your personal data. We may share information with trusted service providers, regulatory authorities, and payment processors strictly to facilitate legitimate business operations and comply with legal obligations.
All third parties are required to keep your data confidential and secure, and only use it for agreed purposes supporting raosoft’s services.
Section 6
Your Privacy Rights
You have the right to:
- Access the personal data raosoft holds about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data subject to legal and operational constraints.
- Withdraw consent for marketing communications at any time via account settings or support contact.
- Object to or restrict the processing of your data in certain cases.
Submit requests via our support channels detailed on the FAQ page.
Section 7
Protection of Minors
raosoft strictly prohibits access and use by individuals under 18 years old. We implement verification processes to prevent underage gambling and reserve the right to suspend or close accounts suspected to belong to minors.
Section 8
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in laws, technology, or our services. Material changes will be communicated via notice on the platform or other communication channels.
We encourage you to review this page regularly to stay informed of how raosoft protects your personal information.